The Arthadox Privacy Policy
The Arthadox uses this sales agent dashboard to manage customer conversations, sales enquiries, support requests, and follow-up activity from Facebook Pages and Instagram Professional accounts connected through Meta.
Information We Collect
When you message The Arthadox through Facebook or Instagram, we may receive and store:
- Your public profile name, platform identifier, username, and profile picture when Meta provides it.
- The content of messages, replies, attachments, timestamps, and conversation history.
- Contact details you choose to share, such as name, phone number, email address, pickup location, delivery location, order details, or service requirements.
- Internal notes, ticket status, lead stage, and support history created by The Arthadox team.
- Technical webhook payloads sent by Meta so we can diagnose delivery and integration issues.
How We Use Information
We use this information to:
- Respond to enquiries and customer support messages.
- Prepare quotes, confirm service details, and follow up on orders or tickets.
- Improve the quality and consistency of customer communication.
- Maintain security, troubleshoot integration issues, and prevent misuse.
- Comply with applicable legal, platform, and business obligations.
Meta Platform Data
If you contact us through Facebook or Instagram, your information is also handled by Meta according to Meta's own terms and privacy policies. We only access Meta data that is needed for connected Page or Instagram messaging features and that has been permitted through Meta's authorization flow.
Sharing Information
We do not sell your personal information. We may share information with service providers that help operate hosting, databases, analytics, AI reply assistance, messaging, or customer support workflows. These providers are expected to process information only for business operation and security purposes.
Data Retention
We keep customer conversation and support records only as long as reasonably needed for customer service, sales follow-up, legal compliance, security, and business record purposes. We may delete or anonymize information when it is no longer needed.
Your Choices
You can request access, correction, or deletion of personal information associated with your Facebook or Instagram conversation. See our data deletion instructions for the request process.
Security
We use access controls, server-side storage, encrypted token handling, and operational safeguards to protect customer and Meta integration data. No online system can be guaranteed to be completely secure, but we work to limit access to people and systems that need it.
Contact
To ask questions about this Privacy Policy or request data support, contact The Arthadox through the official contact methods listed on arthadox.com or message the official The Arthadox Facebook or Instagram account.